Pricing Related Questions


1. Daily content sharing. 7 days a week, 365 days a year.

2. Content specifically crafted for your business by a content specialist.

3. Engaging content including graphics, curated links, videos, GIFs and more.

4. Promoting your products and services through posts.

5. Custom branded graphics to increase brand awareness.

6. Perfect balance of curated, owned and promotional content.

Yes. All our plans except the Starter plan include social comments/messages/reviews monitoring where we monitor and reply to them within 24-48 hours.

This also includes spam monitoring where we monitor for any unwanted activity on your profiles and remove/report spam when necessary.

All plans include a 24/7 analytics dashboard at analytics.socinova.com where you can login anytime to check analytics for your social media accounts, Facebook and Twitter advertising, SERPs and other important aspects of our service and beyond.

Our Regular, Plus and Enterprise plans include Facebook advertising budget and management. Under which we’ll create and manage your Facebook ad campaigns for your Facebook page/website and will spend the included budget for the growth of engagement/likes and leads.

Facebook advertising has been proven to be a great tool for increasing reach and brand loyalty. It’s especially recommended if you have a small business.

Our Plus and Enterprise plans include blogs writing. We’ll write blog articles of up to 500 words each for your blog, which are search engines optimised with your keywords and topics. These will be written explicitly as per your needs, to engage your readers, grow your website traffic and promote your products and services.

Our Regular, Plus and Enterprise plans include a call-to-action widget for all the curated content we share. The call-to-action widget will be added via www.snip.ly.

This has been proven to convert readers into website visitors and eventually, customers.

Our Enterprise plan includes one animated video creation. Using www.biteable.com, we’ll create a custom animated video, around 60-90 seconds in length, specifically for your brand, to promote your products and services on social media. We’ll also add a male/female UK/US voiceover. We’ll promote this on social media with the right optimisations to drive traffic to your website and bring in new sales.

All our plans include social media consultations. These will be with your Socinova account manager to help you get started on social media, make the best use of Socinova services and plan the upcoming social media marketing activities.

No, there is no contract.

Yes, you can upgrade or downgrade your plan at any time.

Yes, you can cancel your plan at any time, but we need 30 days’ notice to stop the work and billing.

Yes, we do have 14 days no-questions-asked refund policy for the Starter and Regular plan. If you’re not satisfied with our service within 14 days of your order, we’ll refund the entire amount. No questions asked.

Be sure about this. There are NO hidden costs. You only pay what you see. We also do not have any contracts. Billing will be done monthly, and you can cancel your plan anytime.

Service Related Questions


Yes, you can be sure. All the content that we post will be specially crafted for your business by a trained content specialist to engage your audience.

Your account manager will be posting content on your profiles as per the details you submitted and the discussions with you. Hence, usually the content we publish is in-line with your ideas. But, if you don't like any piece of content posted by us, you can just notify the same to your account manager and we'll take care of it.

We encourage our clients to give us the feedback about content as often as possible. Let it be good or bad. We always want to make sure that our posting style matches your brand voicee on social media.

After you order your Socinova plan, we'll ask you a few quick questions about your business. Your answers will help your manager understand what you do, your industry, target audience, brand voice etc. With that information available, your account manager will research your website, previous social media posts, related links and about everything else that is required for content creation. They’ll also email you giving an idea about the content we'll be posting to get your feedback.

Yes, sure we can. Creating and optimising social media accounts is included in the Regular plan and above.

Yes, for Twitter, Pinterest and Instagram, we’ll need login details.

For other networks like Facebook, Google+, LinkedIn and YouTube, you can make us a ‘manager/editor’ of the page which does not require providing the login details.

Yes, definitely. You can just send them to your Socinova account manager. Your account manager will schedule them as required.

Once you order your Socinova plan, we'll start working on your accounts within three working days. Please make sure that you give us the access to your social accounts after you order. We'll be unable to post anything until you provide the access.

If you choose the "create accounts for me" option, then we'll create accounts for you and start working within three working days.

Yes, we do. You can order any Socinova plan (including Custom Plan and Custom Amount Plan) for three months with a discount of 10% on the total price.

If you want to order multiple plans at once or want to pay for any plan in advance for 6/12 months, you can contact us for a discounted quote.

Yes, we can. Our Plus and Enterprise plans are designed to fit the needs of big and growing businesses.

Yes. They are yours, after all!

We’ll take care of your social media, but you can always engage if you would like to!

Sure! Just visit socinova.com/ourwork to see a few recent examples of our work. Get in touch with us if you would like to see more!

Glad you asked! Socinova is our social media management arm and we go have a on-demand digital marketing services’ store too. Please explore www.trigacy.com.

Account Related Questions


Please click on the ‘Sign Up’ tab from the menu to visit the signup page and create your Socinova account. You’ll be able to order any Socinova plan right away.

Please click on the ‘Sign in’ tab from the menu, on the modal window; you’ll be able to see the ‘Forgot your password?’ option. Please click on it and enter your email on the next screen to get a reset password email.

Please log in to your Socinova account and click on the ‘Change Card Details’ tab. Click on the button to visit the payment gateway’s website to change your billing info.

Just log in to your Socinova account and visit the pricing page. You’ll directly be able to upgrade or downgrade to any plan using the ‘Upgrade’ or ‘Downgrade’ button. Payment will be done on pro-rata basis when you upgrade, for the first month.

Just log in to your Socinova account and click on the ‘My Plans’ tab. From here, you’ll be able to see a small cancel icon for the active plan that you are having with us. Click on it and confirm to cancel your Socinova plan.

The ROI of social media is your business will still exist in the next 5 years.